Our terms & conditions
The following forms the terms and conditions between you and Mastertronic Group Ltd for the use of this website and for the purchase of goods for your own private use. It is in addition to your statutory rights. If you have any comments or are unsure about any aspect of these conditions then please Contact Us
Information about our products
We will provide honest, clear and legal information and advertising about the products we have for sale. All such material meets the conditions of the British Codes of Advertising and Sales Promotion (which you can see at the Advertising Standards
Authority website) and we will comply with any rulings given by the ASA on any complaints raised with them.
We will not advertise for sale any product that we do not genuinely believe to be available as advertised. If the release date of a product changes we will show this change on our website promptly and, if practical, let you know if you have already placed an order for it.
When making available any Just Rewards, other vouchers, discounts or special offers, we will clearly say if any restrictions apply.
Each product will be accompanied by details of any specific technical requirements required in order to operate it correctly. Please make sure that you have checked these requirements before purchase.
Prices, ordering & delivery
The prices of all goods on this website are in £, € and $ unless otherwise stated. Prices and offers remain valid on day of publishing only.
The prices are quoted inclusive of VAT, packaging and, in the case of physical boxed items, delivery to UK addresses. Overseas delivery of boxed items is extra and will be quoted as extra in your shopping basket. This will be made clear at the time you place your order. There are no delivery charges associated with download products.
The methods of payment we accept are detailed on the website.
We will confirm by e-mail any order you place with us through this website. This confirmation will include your name, the order or reference number and the total price being charged to you. No contract of sale will be deemed as entered into between you and Mastertronic Group Ltd. for the supply of any order until such confirmation is received by you.
We will provide you with a receipt for any goods purchased from us. We will promptly correct any mistakes in bills, receipts or payments that you tell us about, at the latest within 30 days of our agreement to do so. Delivery is generally by Royal Mail in the UK and by Airmail service to other destinations. As delivery is made by the relevant postal authority we cannot make any special arrangements for delivery times or dates.
In exceptional circumstances we reserve the right to refuse your order, in which case we will promptly notify you and explain why this is the case.
Delivery times (boxed/physical goods)
We aim to despatch all orders by the next working day after receipt - at the latest!
For Royal Mail First Class post delivery we're told to allow up to 28 days for delivery, but it's clear that if you've ordered something and we've sent it, you should expect it to arrive within a couple of days. If nothing has arrived (in the UK) after a week, let us know and we'll check that it was despatched to the correct address. After 14 days we'll give up waiting and send a replacement. Hopefully the additional money we spend in despatching the second copy will be spent on improvements by the postal services.
Overseas customers should allow up to 28 days for delivery.
Returns & refunds (boxed/physical goods)
If you are unhappy in any way with a product you have purchased directly from our website then please write to or e-mail us and tell us why within 28 days of receipt. We will then provide details of how you can return the product (at your cost) for a refund or exchange. Unfortunately, we cannot refund or exchange items purchased second-hand.
When we have agreed to exchange or refund your purchase, you will be issued with a returns authorisation which must be quoted when returning any item to us. You must return the item to us promptly. We must receive the goods back within 14 days (UK residents) or 28 days (overseas residents) of your receipt of the returns authorisation. If we receive goods back outside these time limits or without correct authorisation, we may not be able to process your refund or exchange.
When we have agreed to refund you, we will return your money within 30 days (generally much sooner) of our satisfactory receipt of the goods you are returning.
Naturally, we will provide a replacement or refund in the rare event that an item is faulty, although please bear in mind that under Distance Selling regulations we are not obliged to refund items of software that have been opened unless they are faulty.
Refunds (download products)
Legally, because download software is not treated in the same way as physical goods, download retailers are not obliged to provide refunds for downloadable products once the download link has been made available and/or any relevant activation key has been supplied. However, unlike some other online retailers, if you have a problem with your software all you need to do is contact our support team and if we can’t resolve the matter we will, of course, ensure that you aren’t paying for something that you can’t use.
Just Rewards are issued to our customers exclusively on purchases made online from the Just Flight or Just Trains websites and are issued at the sole discretion of Just Flight and Just Trains. While we will always endeavour to provide details of changes to the scheme or to the value of the rewards, they may be altered or amended at any time without notice. Just Rewards have no monetary value and may only be used as discounts against products purchased online from our websites.
We provide free technical support on our own published products only. Details can be found in the Support section of this website.
Please note that we will not provide support on second-hand products. If you require support on such used items then you should contact the original seller.
While our sites are generally suitable for viewing by children and we welcome flight and train simulation enthusiasts both young and old equally, anyone under the age of 18 is not permitted to make any purchases from this site.
We will not accept registrations to our mailing list from anyone we know to be 13 years of age or less.
If you are under 18 it is your responsibility to notify us of this so we can take appropriate steps. The law requires us to hold only limited information on minors.
Security, data protection and privacy
We are registered to hold your details and meet the conditions of the Data Protection Act 1988. We will not hold sensitive information about you or transfer information about you to third parties without your permission and on request we will promptly send you a copy of any details that we hold about you.
We will not send you advertising material if you do not want us to or send you e-mail if you have indicated you do not want us to. We have taken all reasonable steps to ensure that our website is secure and that all sensitive information transmitted through it is sent securely and held confidentially. Any third parties or agents that we may use to process this sensitive information on our behalf have also taken all reasonable security steps. The only exceptions to the above are where we may take appropriate and reasonable steps in the prevention of criminal and fraudulent activity.
We meet all obligations under the consumer protection laws currently in force in the United Kingdom including:
- Sale of Goods Act 1979
- Supply of Goods and Services Act 1982
- Trade Descriptions Act 1968
- Unfair Contract Terms Act 1977 and the 1999 Regulations
- Consumer Protection Act 1987
- Data Protection Act 1998
Your commitment to us
All portions of this website and arrangement thereof, and all software code and other material on this website are @2012 Mastertronic Group or its content and technology providers.
You agree that you use this website at your own risk and accept it 'as is'. You agree that you shall not hold Mastertronic Group or any of its employees or agents liable for any damage or loss, however caused and whether due to Mastertronic Group’s negligence or otherwise.
You agree that you will only use this website for your own personal use and shall not copy or otherwise infringe the rights of Mastertronic Group or use this website for any illegal or unauthorised activity.
By using this site you agree to act in an honest and honourable manner in your dealings with us and that you are who you say you are.
You agree to accept liability for any loss suffered by Mastertronic Group Ltd. as a result of any fraudulent or unauthorised action deliberately caused or initiated by you.
Complaints & solving disputes
We will deal with complaints confidentially, efficiently and promptly. We will acknowledge any complaint within five working days. You can write directly to us on any matter concerning our products or service. Our postal address is:
Mastertronic Group Ltd
End user licence for download software
IF YOU ARE PURCHASING A DOWNLOAD PRODUCT FROM US THEN PLEASE READ THIS CAREFULLY – IT IS AN IMPORTANT LEGAL AGREEMENT
This End User Licence Agreement (EULA) is a legal contract between you (as an individual user) and the Mastertronic Group Limited for a software title, including but not limited to all accompanying media, manuals, printed and/or electronic or online documentation, updates or other additions (in its entirety referred to hereinafter as the "Software").
By installing, using or otherwise accessing the Software, you agree to be bound by the terms of this EULA. If you do not agree to the terms below then you should not install, use or otherwise access the Software.
Copyright & licence
This Software is the copyright of the Mastertronic Group Limited. It is protected by copyright laws and international copyright treaties and may not be used except as permitted in this EULA. Please note that this Software is licensed, not sold. This licence is personal to you as the purchaser and only permitted user of the Software. You may not transfer the rights granted under this contract unless the person you are transferring the rights to agrees to accept the terms of this contract in full. In such case, the Mastertronic Group Limited shall have no further obligation whatsoever, including support beyond that given to the original purchaser. Only one licensee per authorised copy of this Software is allowed at any time.
As a licensee of the Software, you may, subject to the conditions herein, install the software element of the Software ("Data") on to and use the same on a single computer that is under your control. Please note the limitation on liability and warranty exclusions detailed more fully in the relevant clause in this EULA before use. The Software is provided in wrapped (protected) form. Before installing the Software you are required to unlock the software either by connecting to our Web server on a secure connection or via telephone. The Software installer is bound to your computer hardware. If you change your hardware components or wish to transfer the Software to another computer you will need to unlock it on the new computer again by connecting to our Web server on a secure connection or via telephone. A maximum of 3 (three) unlock processes is included in the licensing fee for this software. If you wish to exceed this number of unlocks an administrative fee will be required. Once the software has been unlocked you may install it an unlimited number of times on your computer as long as the hardware specifications do not change.
You may not:
- Load the Data onto more than one computer at a time. If you wish to transfer the Data from one computer to another, you must remove the entire Data from the first computer before you install it onto another.
- Sub-licence, assign, rent, lease the Software or make or distribute copies of the Data, or any part thereof.
- Translate, reverse engineer, decompile, disassemble, modify or create derivative works based on the Data or any other part of the Software, except as permitted by law.
- Make copies of the Software or its accompanying documentation, materials or any other part of the Software either in full or part for any reason.
Ownership of software & data
As a licensee you own only the medium on which the Software is recorded or stored. In all cases you only have a licence to use the Software and Data as permitted herein. We shall at all times retain ownership of the Data and all other elements of the Software.
Warranty on use
The Software, Data and any related documentation and material is provided "as is" without warranties of any kind, either express or implied, including, without limitation, the implied warranties or merchantability, fitness for a particular purpose, or non-infringement, so far as such exclusion or disclaimer is permitted under the applicable law. The entire risk arising out of use or performance of the Software and or Data remains with you. The Mastertronic Group Limited and its suppliers and agents expressly disclaim any warranty for the Software and or the Data and its use in any manner.
In no event shall the Mastertronic Group Limited or its suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of profits, personal or business interruption, loss of information, or any other loss) arising out of the use of or inability to use the Software or Data, even if the Mastertronic Group Limited has been advised of the possibility of such damages. Because some territories and jurisdictions do not allow the exclusion or limitation of liability for certain types damages arising from negligence, the above limitation may not apply to you. In such cases our liability is limited to no more than the purchase price paid by you for the Software or in cases where liability is not permitted to be limited as such or liability shall be no more than as permitted under the applicable law.
This EULA and the licence hereby granted to use the Software will automatically terminate if you fail to comply with the terms of this EULA or destroy the copies of the Software in your possession. In the event of termination you must destroy or delete all copies of the Software from all storage media on which you installed or used the Software and/or Data.
This EULA is to be the sole agreement between the parties for the use of the Software and Data and supersedes all prior agreements, understandings and representations (save for fraudulent misrepresentation), both oral and written, and is the only document upon which the parties may rely to enforce their rights pursuant to the granting of the rights described herein.
f any part of this EULA is found to be illegal or unenforceable, such finding will not affect the validity or enforceability of the remainder of this EULA, and we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality, or at our discretion such provision may be severed from this agreement and the remaining provisions of this agreement shall remain in full force and effect.
Any failure or delay by the Mastertronic Group Limited or its authorised agents or assigns in exercising its rights under this EULA shall not be construed as a waiver of those rights at that time or at any time in the future.
Legal jurisdiction & law
The Mastertronic Group Limited is a British company and as such this EULA and all matters arising from it are governed by and construed in accordance with the laws of England and Wales whose courts shall have exclusive jurisdiction over all disputes arising in connection from same.
THIS AGREEMENT DOES NOT AFFECT YOUR STATUTORY RIGHTS.
If you have any questions about this EULA,please Contact Us via e-mail or write to us at:
Mastertronic Group Ltd
Privacy, security & your account
Mastertronic Group Ltd. is committed to safeguarding the privacy of its customers and users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998) and according to this Fair Deal Policy.
This is a public website that anyone can access. However, if you wish to purchase a product we will ask you to create an account. This is a one-time process and the personal information we ask you to provide is held on a secure system. Your data is never shared with any other company and, in accordance with the Data Protection Act, you may request at any time – and for a small fee – a copy of all the information we hold about you.
During the creation of the account we will ask you for a minimum of information, depending on what you wish to receive from us. If you would like to receive e-mail information about our products we will require your e-mail address. If you make a purchase by credit or debit card, we will obviously need the relevant details such as credit card number, start and end date of the card, and the cardholder’s address (the address to which credit card statements are sent). If you want a product to be delivered to an address different to the credit card account address, we will require this information as well.
If you select the relevant option we can store this information so that you do not need to enter these details when returning to our website, and this information can be changed at any time by logging into your account and modifying the details on record. For this reason, your account will be password protected and you will be asked when creating the account to specify a password for this purpose. If you ever forget your password, we will, on request, send the account details to the current e-mail address in your account. Please do not ask customer services to tell you your password as they are unable to supply such information over the telephone.
It is against the law to send unsolicited promotional email. By default, when you create an account the permissions we require to send you such materials will be disabled. If you want to receive information from us by email you must tick the appropriate box on your account details page to give us the authority to do so. You can unsubscribe from this service at any time.
Please note that this website may contain links to sites operated by other people or companies. If you follow a link to an external website, our security and privacy policies will no longer apply.
Shopping cart security
Access to this website is open to everyone. However, when you wish to make a purchase or receive promotional or other materials, your browser will be redirected to a secure HTTPS connection. All communications from that moment on are encrypted using 128-bit SSL (Secure Sockets Layer) protocols, which are validated by our Verisign security certification and encryption keys.
We can, if you select the option, store your credit card details as part of your account. This is done for your convenience and safety as you need only enter this information once, reducing the risk of interception by viruses, malware or key-logging software. The credit card information is stored in encrypted form on our servers so they cannot be read by anyone else, not even our staff.
If you have any questions regarding our privacy or security policies, we will be glad to answer your questions. Please write to us at the following address:
Data Protection Officer