The following forms the terms and conditions between you and Just Flight London Ltd for the use of this website and the purchase of goods for your own private use. It is in addition to your statutory rights. We have written this in plain English and this document is part of our commitment to providing total customer satisfaction. If you would like to comment or are unsure about any aspect of these conditions or any other part of our website, then please let us know - we will be pleased to provide prompt assistance.
Contact details can be found on the Contact Us page.
INFORMATION ABOUT OUR PRODUCTS
We will provide honest, clear, legal and decent information and advertising about the products we have for sale. All such material meets the conditions of the British Codes of Advertising and Sales Promotion (which you can see at www.asa.org.uk) and we will comply with any rulings given by the ASA on any complaints raised with them.
We will not advertise for sale any product that we do not genuinely believe to be available as advertised. If the release date of a product changes, we will show this change on our website promptly and, if practical, let you know if you have already placed an order for it.
When making available any gift certificates, vouchers, discounts or special offers to you we will clearly say if any restrictions apply. The specifications of each product will include details of any specific technical requirements needed in order to operate it correctly. Please make sure that you have checked these requirements before purchase.
PRICES/ORDERING AND DELIVERY
The prices of all goods on this website are in £, € and $(US) unless otherwise stated.
The prices are quoted inclusive of VAT, packaging and, in the case of physical boxed items, delivery to UK addresses. Overseas delivery of boxed items is extra and will be quoted as extra in your shopping basket. This will be made clear at the time you place your order. There are no delivery charges associated with download products.
The methods of payment we accept are detailed on the website.
We will confirm by e-mail any order you place with us through this website. This confirmation will include your name, the order or reference number and the total price being charged to you. No contract of sale will be deemed as entered into between you and Just Flight (London) Ltd for the supply of any order until such confirmation is received by you.
We will provide you with a receipt (by email) for any goods purchased from us. We will promptly correct any mistakes in bills, receipts or payments that you tell us about, at the latest within 30 days of our agreement to do so.
In the case of boxed/physical goods, delivery is generally by Royal Mail in the UK and by Airmail service to other destinations. As delivery is made by the relevant postal authority we cannot make any special arrangements for delivery times or dates.
In exceptional circumstances we reserve the right to refuse your order, in which case we will promptly notify you and explain why this is the case.
CUSTOMS (BOXED/PHYSICAL GOODS)
When ordering products from our website for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
DELIVERY TIMES (BOXED/PHYSICAL GOODS)
We aim to despatch all orders for items that are ‘in stock’ by the next working day after receipt - at the latest!
For Royal Mail First Class post we're told to allow up to 28 days for delivery, but it's clear that if you've ordered something and we've sent it, you should expect it to arrive within a couple of days. If nothing has arrived (in the UK) after a week, let us know and we'll check that it was despatched to the correct address. After 14 days we'll give up waiting and send a replacement. Hopefully the additional money we spend in despatching the second copy will be spent on improvements by the postal services.
Overseas customers should allow up to 28 days for delivery.
RETURNS & REFUNDS (BOXED/PHYSICAL GOODS)
If you are unhappy in any way with a boxed product you have purchased directly from our website then please write to or e-mail us and tell us why within 28 days of receipt. We will then provide details of how you can return the product (at your cost) for a refund or exchange. Unfortunately, we cannot refund or exchange items purchased from other vendors or bought second-hand.
When we have agreed to exchange or refund your purchase, you will be issued with a returns authorisation which must be quoted when returning any item to us. You must return the item to us promptly. We must receive the goods back within 14 days (UK residents) or 28 days (overseas residents) of your receipt of the returns authorisation. If we receive goods back outside these time limits or without correct authorisation, we may not be able to process your refund or exchange.
When we have agreed to refund you, we will return your money within 30 days (generally much sooner) of our satisfactory receipt of the goods you are returning.
Naturally, we will provide a replacement or refund in the rare event that an item is faulty.
REFUNDS (DOWNLOAD PRODUCTS)
Unfortunately, we are unable to keep track of installations, un-installations, removing or deleting downloadable software on customer’s PCs and therefore we are unable to issue refunds for downloadable products once any relevant product key has been sent and/or the software has been downloaded. However, if you have a problem with your software, please contact our support team and if we can’t resolve the matter we will, of course, ensure that you aren’t paying for something that you can’t use.
JUST REWARDS
Just Rewards are issued to our customers exclusively on purchases made online from the Just Flight or Just Trains websites and are issued at the sole discretion of Just Flight and Just Trains. While we will always endeavour to provide details of changes to the scheme or to the value of the rewards, they may be altered or amended at any time without notice. Just Rewards have no monetary value and may only be used as discounts against eligible products purchased online from our websites. Unused Just Rewards are removed from accounts that have been dormant for more than two years.
GIFT CARDS
Gift cards are available to purchase from the Just Flight and Just Trains websites and can be used by the buyer (or gifted to a third party) to buy any product from the Just Flight and Just Trains websites.
The cards are delivered to the buyer, or recipient (if different) via e-mail and are unique to the site from which they were bought – the Just Flight cards can only be used on justflight.com and the Just Trains cards on justtrains.net.
Cards can only be used in the currency that was used for purchase – so, £Sterling cards an only be used for £Sterling purchases, € cards for € purchases etc.
Once purchased, cards may only be used to purchase products from the Just Flight and Just Trains websites – they cannot be exchanged for cash or refunded.
The card balance is valid for two years from the date of purchase or from the date of delivery if they are sent to a third party. So, if you buy someone a card in October and ask for it to be delivered during December, it will be valid for 2 years from the December delivery date.
Cards may be used for part payment of purchases and any unredeemed amount from a purchase below the value on the card is kept as a balance on the card for future use.
SUPPORT
We provide free technical support on our download service. Details can be found in the Support section of this website.
For products that are not made or published by Just Flight or Just Trains, the relevant publishers or manufacturers are better able to provide technical support on their titles. This does not affect the guarantee offered above and in every case we will take all reasonable steps to help you with anything supplied by us.
DATA PROTECTION AND PRIVACY
Our privacy and data protection policy meets the conditions of the Data Protection Act 1998 and complies with the 2018 General Data Protection Regulation (GDPR).
You can read the full details of our Privacy Policy here.
CHILDREN
While our website is generally suitable for viewing by children, and we welcome gaming enthusiasts both young and old equally, those under the age of 18 are only permitted to make purchases from this site with the involvement of a parent or guardian.
We will not accept registrations to our mailing list from anyone 13 years of age or less. If you are under 18 it is your responsibility to notify us of this so we can take appropriate steps. The law requires us to hold only limited information on minors.
CONSUMER LAW
We meet the obligations under the consumer protection laws currently in force in the United Kingdom.
COMPLAINTS AND SOLVING DISPUTES
We will deal with complaints confidentially, efficiently and promptly. We will acknowledge any complaint within five working days. You may write directly to Just Flight (London) Ltd on any matter concerning our products or service. The address is on the Contact Us page.
YOUR COMMITMENT TO Just Flight (London) Ltd.
All portions of this website and arrangement thereof, and all software code and other material on this website are © Just Flight (London) Ltd or its content and technology providers.
You agree that you use this website at your own risk and accept it ‘as is’. You agree that you shall not hold Just Flight (London) Ltd or any of its employees or agents liable for any damage or loss however caused, whether due to Just Flight (London) Ltd’s negligence or otherwise.
You agree that you will only use this website for your own personal use and shall not copy or otherwise infringe the rights of Just Flight (London) Ltd or use this website for any illegal or unauthorised activity.
By using this website you agree to act in an honest and honourable manner in your dealings with us and that you are who you say you are. You agree to accept liability for any loss suffered by Just Flight (London) Ltd as a result of any fraudulent or unauthorised action deliberately caused or initiated by you.
HOW TO CONTACT US
Full details of how to contact us can be found on the Contact Us page.
IF YOU ARE PURCHASING ANY SOFTWARE FROM US THEN PLEASE READ THE END USER LICENCE AGREEMENT (EULA) CAREFULLY – IT IS AN IMPORTANT LEGAL AGREEMENT. WHEN YOU INSTALL OUR SOFTWARE YOU MUST AGREE TO ABIDE BY THE EULA.
If you have any questions about our terms and conditions, please Contact Us via e-mail or write to us at:
Just Flight (London) Limited,
St. George’s House,
George Street,
Huntingdon,
PE29 3GH, UK
SHOPPING CART SECURITY
Access to this website is open to everyone. However, when you wish to make a purchase or receive promotional or other materials, your browser will be redirected to a secure HTTPS connection. All communications from that moment on are encrypted using 128-bit SSL (Secure Sockets Layer) protocols, which are validated by our security certification and encryption keys.
If you have any questions regarding our privacy or security policies, we will be glad to answer your questions. Please write to us at the following address:
Just Flight (London) Limited,
St. George’s House,
George Street,
Huntingdon,
PE29 3GH, UK